October 25, 2016

Samsung Halts Galaxy Note 7 Sales Following Battery Explosions

Samsung’s latest flagship, the Galaxy Note 7, recently began shipping out to carriers and countries around the world. Now Samsung’s plans for the super-premium smartphone are being delayed after several reports from customers that the device “exploded” while charging.

The Galaxy Note 7 is the first Samsung phone to ship with USB Type-C connector. To ease the transition to the new standard, Samsung included a Micro-USB to USB Type C adapter in the box. This adapter could be to blame, or it could be faulty chargers—or the batteries themselves. Samsung SDI Co Ltd, one of the suppliers for the Note 7 battery, told Reuters that it had seen no evidence that its batteries were to blame.

Samsung Galaxy Note 7                       A Galaxy Note 7 reportedly caught fire shortly after its charger was unplugged

Samsung has acknowledged the reports, with a representative telling The Korea Times, “We have acquired the handsets, which our customers say burst into flames while charging, to identify the reason. We will come up with a fix as soon as the investigation is finished. We suspended the supply of the phones earlier this week so as to double-check their safety.” Another representative told the Yonhap News Agency that “[The] Results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest.”

The Galaxy Note 7 is available in several different configurations with different suppliers for the SoC and batteries, so it might not be all devices, but we’ve seen fire reports come from South Korea, China, and the US. If Samsung does find a problem, it will probably be looking at a recall for one of its highest-profile products.

Related posts